Smooth Crown (“Smooth Crown,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what Personal Information we collect, how we use it, and your choices. If you have questions, contact [email protected] or (832) 713‑5537. Our business address: 5455 Dashwood Street, STE 500, Bellaire, TX 77401, USA. Smooth Crown is operated by Selfgain Collection LLC d/b/a Smooth Crown.

1. Information we collect

Contact & order info: name, email, phone number, shipping/billing address, products purchased, order total and status.

Payment info: processed by our payment partners (e.g., Square). We do not store full card numbers.

Communications: emails, texts, support requests, reviews.

SMS consent logs: timestamp, source (form/checkout/keyword), opt-in/opt-out status.

Usage data: device, IP address, pages viewed, cookies, and analytics events.

2. How we use information

Fulfill and deliver orders; process payments and refunds.

Send transactional messages (order confirmations, shipping updates, reminders).

Provide customer care and respond to requests.

With consent, send marketing messages by email/SMS.

Improve our website, products, and advertising.

Detect, prevent, and address fraud, security, or legal issues.

3. SMS program

By opting in, you agree to receive transactional and occasional messages from Smooth Crown.

Message frequency varies. Msg & data rates may apply.

Opt out by replying STOP (STOPALL/END/CANCEL/UNSUBSCRIBE/QUIT).

Help: reply HELP or contact [email protected].

Consent is not a condition of purchase.

We do not use public URL shorteners; links use smoothcrown.com.

4. Sharing information
We share Personal Information with trusted service providers who help us operate (payment processors like Square, shipping carriers, email/SMS platforms such as LeadConnector/GoHighLevel, analytics providers like Google, and site/hosting vendors). We may share if required by law, in connection with a business transaction, or to protect rights, safety, or property. We do not sell Personal Information for money. Certain advertising/analytics may be considered “sharing” under some laws; you can opt out of marketing communications at any time.

5. Cookies & analytics
We and our providers use cookies and similar technologies for core site functionality, analytics, and (if enabled) advertising. You can control cookies in your browser settings.

6. Data retention
We keep data only as long as needed for the purposes above and to comply with legal obligations. SMS opt-out status is retained to honor your request.

7. Security
We use reasonable safeguards to protect Personal Information; however, no method is 100% secure.

8. Your choices

Opt out of marketing emails via the unsubscribe link.

Opt out of SMS by replying STOP.

Request access, correction, or deletion by contacting [email protected].

9. Children
Our services are not directed to children under 13, and we do not knowingly collect information from them.

10. International transfers
If you access our site from outside the U.S., you understand your data may be processed in the U.S.

11. Changes
We may update this Policy. We’ll post the new date above. Continued use means you accept the updated Policy.

12. Contact
[email protected] • (832) 713‑5537
5455 Dashwood Street, STE 500, Bellaire, TX 77401, USA